Better customer service, more ways to engage, and insight from everyday conversations. Connect customers with your team from a kiosk or their own phone.
A question shouldn’t end the visit.
Try Talk to Attendant◎ English ▾Site directions, access instructions, and assistance when the office is unattended.
Try Talk to Attendant for self-storage.
Connect customers with the help they need, give them more ways to engage, and turn everyday conversations into insight your team can use.
With conversation transcripts and message logs in one place, teams can review feedback, spot recurring questions, and identify opportunities to improve service.
Built around your locations.
Machine guidance, payment questions, and help finding the right next step at the laundromat.
Explore SiteRelay for laundromatsWash instructions, payment guidance, and a remote person to help when a customer gets stuck.
Explore SiteRelay for car washesFacility directions, access instructions, and customer assistance when the office is unattended.
Explore SiteRelay for self-storageMember questions, facility guidance, and a connection to your team during unattended hours.
Explore SiteRelay for gymsAnd that’s just the start. If your business could benefit from better customer support and stronger connections across locations, we’d love to explore what SiteRelay could look like for you.
Illustrative sceneStill a human conversation.
Sometimes a help article is enough. Sometimes a customer needs someone to listen. SiteRelay gives them a path to both.
Offer self-service answers, then live chat, voice, or video assistance through your configured setup.
Inside SiteRelay
Set up help content, branding, staff access, and coverage for your locations. Give each site its own instructions while keeping your team working from the same playbook.
Welcome customers in your own brand. Put FAQs, help videos, and a route to a remote attendant where people need them—at your location.
Customers can explore your help content and request assistance from their own phone through the customer app or browser experience.
Connected to your location.
EXAPTEK + SPOT AI Spot AI partner
Exaptek is a Spot AI partner. SiteRelay ingests events from configured Spot AI agents and displays them to the attendant, associated with the right location. Available video context helps your team review what happened and decide what to do next.
EXAMPLEEntrance camera · Example location
Review the event and available video
EXAPTEK + SPOT AI Spot AI partner
Connect a variety of compatible IP cameras to give attendants live site context. We review your cameras, network, and video requirements so the setup fits your locations.
EXAMPLECamera feed · Your location
See the site while helping a customer
EXAPTEK + SPOT AI Spot AI partner
Sensor integrations can bring useful site signals into your operating workflow. Tell us which devices you use and which conditions your team needs to know about; we scope the connection around their available interfaces.
EXAMPLEDevice signal · Your location
Give your team context for a response
EXAPTEK + SPOT AI Spot AI partner
We can integrate with access-control systems so entry and access workflows can be part of the SiteRelay setup. Supported events and actions depend on your provider, permissions, and operating process.
EXAMPLEEntry point · Your location
Help your team follow the access workflow
EXAPTEK + SPOT AI Spot AI partner
Equipment APIs and other business systems can add useful information to the customer or attendant experience. We work with you to define the data, permissions, and actions that make sense for your operation.
EXAMPLEConnected system · Your location
Put the information where it is useful
Choose the depth of connection.
Start with customer assistance. Add live visibility and intelligent video alerts as your operation needs them.
Remote customer assistance
Assistance + live camera visibility
Visibility + intelligent video alerts
Additional cameras, customer-facing data, and custom integrations are scoped for your locations. We’ll confirm hardware, compatibility, and coverage with you.
Make it work at your sites.
We’ll walk through your locations, customer needs, and staffing model with you.
The remote human attendants assigned to your locations. SiteRelay provides the connection and workspace; staffing arrangements and coverage hours are part of your operating plan.
Yes. Configure location branding, FAQs, help videos, and site instructions. Your customers get guidance that belongs to your business.
Your attendant follows your escalation process. Cleaning, maintenance, physical intervention, and emergencies still need the right local response.
Vision adds live camera visibility. Vision+ adds intelligent video alerts. As a Spot AI partner, Exaptek can connect Spot AI events to the attendant’s workspace. Camera, sensor, and access-control integrations are scoped around your systems.
We start with connectivity, kiosk or mobile access, your help content, staff permissions, and coverage schedules. Then we agree on a practical setup for your locations.
Let’s start with your business.