Before the cycle starts
Make your machine instructions, cycle explanations, and how-to videos available at the kiosk. Organize guidance around the equipment at that particular location so a customer does not have to guess which instructions apply.
Remote assistance for laundromats
A customer has a laundry question. Your team can be there.
An unattended laundromat still has customers who need a hand. SiteRelay puts your instructions and a connection to your remote team where the question happens: at the location or on the customer’s phone.
Try the interactive walkthrough →The moments that matter.
Useful help.
At the point of need.
When a customer gets stuck
A customer can ask your attendant about a payment issue, a machine message, or where to find help. Your team can talk through the situation using your site’s procedures and determine whether a local visit is needed.
Across a group of stores
Give your remote attendants one workspace for assigned locations. Keep store-specific FAQs and guidance organized centrally, while preserving each location’s branding, equipment details, and escalation contacts.
A setup that belongs to your business.
Start with your operation.
Start with your washer and dryer instructions, payment guidance, opening hours, and coverage schedule. Agree on how attendants handle refund requests, report equipment problems, and contact local maintenance. SiteRelay supplies the assistance platform; your staffing plan defines who answers and when.
Your connected systems.
Bring the site into view.
Compatible IP cameras can give an attendant context while helping a customer. Spot AI events can be associated with the right location for review. Equipment APIs and sensors can add relevant information through integrations scoped to your machines, devices, and available interfaces.
Explore cameras and integrationsQuestions from operators.
Plan with
the details in mind.
Core provides customer assistance. Vision adds live camera visibility. Vision+ adds intelligent video alerts.
Compare product tiersCan customers get help without downloading an app?
An on-site kiosk provides a place to start, and the customer browser experience provides a mobile route to help. We confirm how customers discover and access the mobile experience during setup.
Can SiteRelay start machines or issue refunds?
The standard assistance experience provides instructions and a connection to your attendant. Equipment controls and payment actions depend on supported integrations, permissions, and your operating procedures; they are not assumed to be available for every system.
Does SiteRelay replace cleaning and maintenance visits?
Physical tasks still need someone at the store. Remote attendants can help assess a question and follow your escalation process, while cleaning, repairs, and emergencies receive the appropriate local response.
Let’s talk about your locations.