Helping a member get oriented
Make facility information, membership contact details, and your own introductory videos easy to find. A kiosk or mobile help experience can guide members to the information you want available at that location.
Remote assistance for gyms
A welcoming connection, even outside staffed hours.
Members can have questions while your on-site team is elsewhere. SiteRelay gives them a place to find facility guidance or reach a remote attendant, with information configured for the gym they are visiting.
Try the interactive walkthrough →The moments that matter.
Useful help.
At the point of need.
Answering a question after hours
A member can move from an FAQ to a conversation with your remote team. Your attendant can clarify facility instructions, explain the next step for an access question, and follow your process for issues that require local staff.
Connecting a network of gyms
Give your attendants a shared workspace for assigned locations. Maintain a consistent help experience while keeping site details, coverage arrangements, and local contacts specific to each gym.
A setup that belongs to your business.
Start with your operation.
Define which member questions your remote team can answer, establish coverage hours, and prepare facility instructions and escalation contacts. Review customer verification, the placement of any kiosk or camera, and how members reach emergency services or local staff when immediate physical help is needed.
Your connected systems.
Bring the site into view.
Compatible cameras can provide appropriate site context, and configured Spot AI events can appear for attendant review. Membership systems, access control, and sensors may connect through scoped integrations. Data access and any entry actions depend on supported interfaces, permissions, and your member verification process.
Explore cameras and integrationsQuestions from operators.
Plan with
the details in mind.
Core provides customer assistance. Vision adds live camera visibility. Vision+ adds intelligent video alerts.
Compare product tiersIs SiteRelay an emergency response service?
No. It provides customer information and a connection to your remote attendants during your configured coverage. Emergencies and situations requiring physical assistance need your established emergency and local response procedures.
Can we connect our membership or access system?
We can assess an integration with your provider’s available interfaces. Member data, access events, and any control actions must be explicitly supported and authorized. Compatibility is confirmed for your setup.
Can we use our own member guidance?
Yes. Use your branding, FAQs, facility instructions, and how-to videos. Content remains yours to configure, and remote assistance gives members another route to help when the information on screen does not answer their question.
Let’s talk about your locations.