Remote assistance for self-storage
A customer arriving at a storage facility may need directions, access guidance, or help finding the next step. SiteRelay brings your facility information and your remote attendants together at the kiosk and on the customer’s phone.
Try the interactive walkthrough →The moments that matter.
Publish your building directions, office information, and arrival instructions for each facility. Customers can find the guidance relevant to the site they are visiting, with a clear route to an attendant when written information is not enough.
Let a customer explain the issue to your remote team. An attendant can follow your verification and access procedures, use available site context, and determine whether the access provider or a local team member needs to be involved.
Manage location content and remote coverage from a shared platform. Your team can support assigned facilities while retaining the opening hours, entry instructions, contacts, and local processes that differ from one property to another.
A setup that belongs to your business.
Prepare facility directions, office and access hours, customer verification procedures, and escalation contacts. Decide where customers discover help and who covers each location. Confirm which account questions remain in your existing storage management system and which information should be available through SiteRelay.
Your connected systems.
Bring compatible camera views and configured Spot AI events into the attendant workflow. Access-control, sensor, and property-system integrations can be scoped around supported interfaces. Gate actions and account information require the appropriate system capability, authorization, and operating process.
Explore cameras and integrationsQuestions from operators.
Core provides customer assistance. Vision adds live camera visibility. Vision+ adds intelligent video alerts.
Compare product tiersGate or door actions depend on a supported access-control integration, the attendant’s permissions, and your customer verification process. They are not automatically included for every access system. We confirm available actions before rollout.
SiteRelay focuses on customer help and the remote attendant experience. Your existing system can remain the place for rentals, billing, and account management. Any exchange of account or facility data is scoped as an integration.
Yes. Configure the branding, help content, FAQs, and instructions that belong to each location while managing your operation centrally. This lets attendants and customers work from the details relevant to the facility.
Let’s talk about your locations.