Remote assistance for car washes
From choosing an option to understanding the next step at a bay, car wash customers sometimes need a person. SiteRelay connects your location’s guidance with your remote team, through a kiosk or the customer’s own phone.
Try the interactive walkthrough →The moments that matter.
Put your wash options, payment instructions, and bay guidance in one customer-facing place. Use the content appropriate to each site so customers can find answers for the actual equipment and wash process in front of them.
Give customers a path from self-service information to a conversation. Your attendant can clarify instructions, ask which bay the customer is using, and follow your procedure for issues that need on-site attention.
Centralize help content and remote coverage without losing site-specific details. Attendants can work with assigned locations and the guidance you provide, whether the question concerns a self-service bay or another configured customer touchpoint.
A setup that belongs to your business.
Map the customer’s path through the site, choose a suitable help point, and prepare instructions for common wash and payment questions. Hardware placement, connectivity, coverage hours, and local escalation arrangements are part of the rollout. Your team remains responsible for operating and safety procedures.
Your connected systems.
Compatible cameras can add live site context to an attendant’s workspace. Configured Spot AI agents can send events for review. Wash equipment, sensors, and payment-system APIs are evaluated individually so any proposed integration reflects the interfaces and permissions your systems actually provide.
Explore cameras and integrationsQuestions from operators.
Core provides customer assistance. Vision adds live camera visibility. Vision+ adds intelligent video alerts.
Compare product tiersEquipment control is not a standard promise of remote assistance. Available actions depend on a specifically supported integration and your permissions and procedures. We review the equipment and intended workflow before confirming a control capability.
Vision adds live visibility through compatible IP cameras. Camera placement, network access, and the number of views are confirmed for your site. Vision+ adds intelligent video event capabilities through configured integrations.
The attendant follows your local response process. Physical obstructions, repairs, and emergencies still need the appropriate on-site response; SiteRelay is the connection between the customer, available information, and your remote team.
Let’s talk about your locations.